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One of the many beauties of the internet is that you can now place an order with MAK anywhere, at anytime. If you're a new customer finding it hard to navigate our website, here are some simple steps to help you get started.
Find the item(s) you like and click "Add to Cart" to add to your shopping cart.
Your shopping cart will then slide in from the right to show you what’s currently on your card. If you wish to shop for other item(s), click on the X on the top right corner of the shopping cart. If you have done adding item(s) to cart, feel free to leave down any order/shipping instructions into the text box or just click on Checkout at the bottom of the shopping cart to proceed to checkout.
Once you are on the checkout page, refer to the following steps depending on the device you are using to place your order:
If you're having internet issues or cannot get into one of our stores to make your purchase, we also offer over the phone service. We can manually order your item/s for you, process your payment over the phone and have your order shipped out ASAP.
If you are interested in making an order over the phone you can contact our crew at 07 3200 9000.
Our service staff are available to help:
Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:30am - 5:30pm
Saturday: 9am - 5pm
Sunday: 9am - 4pm
What is buy now pay later?
Buy Now, Pay Later refers to our three payment methods that allow you to pay off your order in instalments, but still receive your products immediately.
Afterpay allows customers to set up an interest-free instalment plans by splitting a purchase amount over 4 manageable fortnightly instalments, available both online and in-store. The service is free to customers who pay on time, with no interest and no contracts. Your order can be shipped immediately - Buy Now, Pay Later!
To sign up to Afterpay or for more information, visit https://www.afterpay.com
ZipPay is a safe, simple, and convenient payment option, powered by ZipMoney, that lets you shop online and pay later for your purchases – with no credit card and no interest ever. ZipPay provides an account that allows you to pay the balance of your purchases at the end of the month, or to take your time with affordable monthly payments that suit your lifestyle and budget. It’s quick and simple and is specifically designed to help you manage your online spending. For more information, visit https://zip.co
LayBuy lets you receive your purchase now and spread the cost of goods over 6 weekly automatic payments. For more information, visit https://www.laybuy.com/au
We currently accept payment by Visa, MasterCard, Paypal, ZipPay, Afterpay and LayBuy.
All methods of payment can be added in at your order Checkout.
AfterPay Timed Out
Unfortunately, sometimes payments can be unsuccessful in the last stages of your Checkout. This generally happens on AfterPay's end due to a time out where AfterPay will consequently cancel the order automatically.
It is certainly rare for the payment to cancel out, however we find placing the order in a different browser often makes for a successful order.
If you would like to give us a call at 07 3200 9000, we would be more than happy to place the order for you manually to ensure the fastest dispatch.
There are a number of reasons why you might be experiencing an issue where you cannot select the flavour or size of an item. It generally comes down to whether the item is in stock or not.
When a product is out of stock, the website automatically takes away the options of choosing flavours, sizes and the ability to add it to your cart.
If it is a bundle that you're looking at then unfortunately package deals can only be purchased with items that are in stock. If you select a bundle deal and one item is unavailable, then the whole deal is unavailable.
For more information regarding items out of stock or alternative products please Call Us at 07 3200 9000 or contact us via Live Chat.
MAK Fitness offers competitive prices on all of our products. Because of this, we do not price match any competitor’s web prices, sales or specials. However, if you do feel that we are too expensive on a certain product, please contact us and let us know!
Our staff members check and compare market pricing on a daily basis to ensure that we are offering you the most competitive prices available.
In addition to this, we have specials and deals constantly running, as well as our Rewards Program that allows for loyal customers to further discount their items.
There are a number of reasons why an item might be out of stock. Generally it comes down to one of these three points.
The supplier is out of stock - Occasionally the supplier may run out of stock due to an influx of orders or a shortage in manufacturing. Unfortunately, we cannot speed up the process and will have to wait for an estimated time of arrival in our warehouse.
The item has been discontinued - Due to the ever growing industry of supplements and sports nutrition it is quite common that products are discontinued due to its unpopularity or banned substances. In this case, we will remove the item from our website and warehouse.
An influx of orders - Due to unforeseen circumstances, popularity rises and limited specials, we can at times run short of certain items. We order more items as soon as possible and can arrange for you to be provided with an ETA from our supplier.
If you're wanting to be notified of an item back in stock you can:
Chat with staff via our Live Chat where we can provide an accurate ETA.
Or Call Us at 07 3200 9000 so we can organise an alternative.
As the name suggests we have bundled some of the best supplements together for you.
With years of cultivated knowledge and experience on supplements and sports nutrition, we want to bring you the best deals possible to help you reach your goals.
If you're a part of the MAK Rewards, then you'll know that we love giving back. So much so that we often have deals, specials and coupon codes that allow you to apply a discount to a range of products or a specific item.
You can usually find an active coupon code on our home page of the website or by following our social media pages (as we have daily updates on deals and specials).
To use your coupon code, simply apply the code when checking out and redeem!
If your coupon code doesn't seem to be working, it is possible that the promotion has expired. In order to find a new one or to find out more contact our crew on our Live Chat or Call Us at 07 3200 9000.
Once you have completed your online order and have received our confirmation email, the staff at the warehouse will begin the packing process. If you placed your order before 3pm, your order will be picked from the shelves and packed, ready to be sent on the same day. Anytime after 3pm and your order will leave the next business day.
You will receive an email with an attached tracking number when your order has been shipped.
If you have made an order but have not received your tracking number we recommend checking your spam/junk folders as these emails are automated and may have fallen into the wrong folder.
Alternatively, for more information, you can contact our crew via Live Chat or Call Us at 07 3200 9000.
Depending on the stages of your order, we may be able to make changes to your purchase.
If your order has already been shipped then we cannot get it back to change anything. If you are unhappy with your order when it arrives, please contact our crew at 07 3200 9000 or via Live Chat to request for changes.
If you have just made the order or have realised later on that you want to make a change, you need to contact our staff immediately. If your order has not been packed then it is no issue to change items. However, if your order has been packed ready for shipment, it may prove difficult for us to make any changes.
To ensure a quick transition contact our crew immediately at 07 3200 9000.
Providing your order has not been shipped, yes we can add more to your order! If you are wanting to add more to your order before it leaves our care, we recommend either emailing in a request or calling us at 07 3200 9000. To process another payment our staff will ask for Visa and Mastercard payments over the phone.
Occasionally, due to unforeseen circumstances, system crashes and errors can occur on the website. This might come in the form of a website glitch, a pricing mistake or an order going through twice.
Depending on the stages of your order, we may be able to make changes to your purchase and/or cancel your order.
If your order has already been shipped then we cannot get it back to change anything or cancel the shipment. If you are unhappy with your order when it arrives, please contact our crew at 07 3200 9000 or via Live Chat to request for changes.
If you have just made the order and have realised that you want to make a change, or cancel the order completely, then you need to contact staff immediately. If your order has not been packed then it is no issue to cancel your order and payment methods. However, if your order has been packed and ready for shipment, it may prove difficult to complete.
To ensure a quick transition contact our crew immediately at 07 3200 9000.
Unfortunately sometimes not all orders arrive as expected. It is rare that issues occur, however, we will always endeavour to get the issue resolved for you.
Our refund policy can be found on the website, if you have any questions please get in touch with our crew at 07 3200 9000.
If you have recently placed an order but never received your order confirmation email then there are a few steps for us to take to ensure your order was placed correctly.
Firstly, check your spam/junk mail boxes. Our emails are automated and often sneak through into your junk mail unnoticed.
If you have checked your spam/junk mail boxes and still can't find your confirmation email, then please contact our support team via Live Chat or Call Us at 07 3200 9000. We can search and confirm that your order has come through our systems correctly and can also resend your confirmation email.
In the event that your order was never completed, our staff can also assist in helping you complete a new order - either online or over the phone.
We can arrange for you to pick up your order in-store. To arrange collection you can use code PICKUP on checkout. It is best to get in touch with us to then organise a time to pop in during office hours at 07 3200 9000
In order to receive your items, you will need to present a photo ID when collecting. Unfortunately, you can NOT send someone on your behalf to collect an order as it must be the person who ordered it that collects it.
On rare occasions, manufacturers discontinue one of their products or we may stop selling it on our site. Once an item has been discontinued, we remove it from the site before inventory runs out. When a discontinued item is ordered before we get it removed from the site, we'll notify you by email within 24 hours.
Upon receiving notification of a discontinued item, please contact our Support Team via email or call us at 07 3200 9000. We are more than happy to provide some options for you, including a refund, an in-store credit, or product swap details.
If contacting us by email, please include your name and order number in your email. Our email address is firstname.lastname@example.org.
MAK Rewards is a credit accumulation system that we use at MAK as a way to appreciate our loyal customer for the continued support! You will be able to start accumulating points through purchasing products after you have signed up and logged in.
Here’s how you can spend your rewards points:
Log in to your account.
Add your desired product(s) to your Shopping Cart.
Click MY CART - Top Right of Website Next to CHECKOUT.
At the bottom of your cart you will see a section to use your points on this cart.
That's it! Now Checkout and pay for your order!
To earn MAK Rewards Points, you must be signed up and logged into your MAK Rewards Customer Account. You will automatically accumulate points when you complete a purchase order.
1. Add any product to your Cart.
2. View your Cart, and then Proceed to Checkout.
3. Enter your billing/shipping details in the Checkout!
4. That's it! Once your order has been processed and shipped, your points will be unlocked for you to use with future purchases.
We love and appreciate that you are placing an order from us and we want to make sure that you received your item(s), which is why we always require a signature on delivery to make sure that your item(s) doesn’t fall into the wrong hands.
Unless stated otherwise during check out, all packages are shipped stating that a signature is required on delivery.
If you wish to have your package left, please leave us a note when you're checking out, or contact our crew via Live Chat or Call Us at 07 3200 9000.
The couriers have been advised not to leave a package unless you have notified us on your order that you give authority to leave in a safe place.
All our orders leave with a standard signature required status, if you are not home at the time of the delivery the courier will leave a pick up slip for your local Post Office.
There may be a number of reasons why you have not yet received your shipping confirmation and tracking information.
Time Frame - The shipping confirmation email is sent out when your order has been collected from the warehouse. If you ordered on a Friday afternoon, your order will not leave until Monday - therefore you may not receive a tracking number or shipping confirmation until then.
It went to your Junk Folder - we recommend checking your spam/junk folders as these emails are automated and may have fallen into the wrong folder.
If you have been waiting a while to receive your tracking information and are not able to find it within your spam/junk folders, then please contact our support team via Live Chat or Call Us at 07 3200 9000.
We are able to search for your order manually and re-send your tracking information.
Occasionally, the supplier may run out of stock due to an influx of orders or a shortage in manufacturing. Unfortunately, we cannot speed up the process and will have to wait for an estimated time of arrival in our warehouse.
If you would rather not wait for your chosen item(s) to come back in stock, we are more than happy to exchange your product. In order to do so you may contact our crew at 07 3200 9000 in order to find and choose an alternative product to be sent out.
If you do not want to wait for your item(s) to come back in stock and are not interested in replacing your product with an alternative, we may be able to organise a refund.
We try our best to ensure the site is up to date with current stock levels to avoid this issue.
We are so sorry to hear that your order might have been lost in transit, and we will try our best in helping you getting this resolved.
If you believe your order has been lost in transit, contact our staff immediately via Live Chat or Call Us on 07 3200 9000 to launch an investigation with the courier.
In extreme cases, we may resend a new order to replace the one lost in transit. This is under the condition that the courier confirms that the item has been lost.
Orders placed between Monday-Friday before 3pm will be dispatched the same day.
There are a number of variables that factor in with our delivery times.
Orders sent via our Express service will be received in 1-3 business days. If you checkout with the standard shipping your order will arrive in 3-5 business days.
As soon as your order is dispatched, a shipment confirmation email will be sent containing your tracking details for your parcel. We will endeavour to assist as much as possible with the tracking and speed at which the product is delivered to you, but please understand that beyond dispatch, delivery is the responsibility of the courier or shipping agent delivering the item(s) to you.
Yes! We have now extended our Australia Wide shipping to also include New Zealand.
Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be.
MAK offers free delivery on all orders over $150.
MAK currently works with Australia Post and Star Track for all shipping and postage.
Once we have received your payment and confirmed your order, we will dispatch your package and you will receive a shipping confirmation with your tracking information included. We will ship your package with the best-suited courier that will deliver your order the fastest.
You can track the progress of your delivery by using the tracking number and courier details provided in your shipping confirmation email. In addition to this, you can also access your tracking information by logging into your MAK Account.
Please include your original invoice and returns form.
RETURN YOUR ITEMS TO:
ATTN: Returns Department
18/160 Lytton Road
Morningside QLD 4170
Unfortunately sometimes this can happen. If your order looks like it's been damaged in transit or is faulty in any way, please take photographs of the damaged product and supply them to us within 24 hours of accepting your order. You can begin the claims process by Email or Call Us at 07 3200 9000.
You will also have a returns form included in your delivery with steps on how to return the faulty product.
Unfortunately, while rare - these mistakes do happen.
In order for our staff to assess the situation and provide you with some options at resolving this issue, you will need to contact our staff immediately. Call our Support Team at 07 3200 9000.
MAK Warehouse team monitor expiry dates of all products received.
If you have received a product that has slipped through please contact one of our crew by emailing us at email@example.com with images of your product, expiry date and batch number.
We will get back to you as soon as possible and advise the next step to take in resolving this situation.
It is VERY common for supplements, particularly pre-workouts, to slightly harden and clump. These are generally fine to be broken up and even stored in the fridge, while being still 100% safe to consume.
If you have any uncertainties with the product you have received, please send us some photos and we can advise you if the product is OK or not for consumption.
To ensure we can take a further look into the matter and contact our supplier, please Email our team a photo of the batch number and expiry. Once we have these we will be in contact with the supplier of the product directly and we can advise on a suitable resolution.
All products are quality checked prior to leaving our warehouse, so any product with no seal or the seal coming off will not be sent. If you have received your order and the seal has arrived broken or coming off, it is most likely an issue that occurred during transit.
If you believe there is an issue with this product please contact one of our crew at 07 3200 9000.
After you have bought something from our website, you will receive an email within 3 weeks asking you to review your item and your shopping experience in general. You will also get this email if you have made your purchase in store and gave us your email address at the till so you could receive an e-receipt.
Can't find your review email? Just check your Junk/Spam folder and it may be hiding in there!
At MAK Fitness we aim to be as fast and secure as possible. When it comes to your postage items, every order is packed with care and sent with Australia's leading courier companies.
If you have any questions about our shipping policies please read below or contact us anytime.
HOW MUCH DOES SHIPPING COST?
Free Shipping on all Australian orders over $150. Bundle & save!
A flat rate of $9.99 for Standard Shipping will be applied for orders under $150. However, if your order is under $150 and you would like to opt in for an Express Shipping option, the shipping rate will then be based on the weight of the product that you ordered.
HOW LONG WILL IT TAKE TO ARRIVE?
Please consider that this is a guide only. MAK Fitness does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.
Australian Domestic Orders
All orders under 5kg sent via Express Service will arrive in 1-3 business days while orders sent via Standard Shipping will arrive in 3-5 business days. All orders over 5kg are estimated to be received within 2-7 business days and will be sent via Road Courier.
We are currently only servicing New Zealand & Australia. Please allow 5-14 Business Days for your items to arrive for orders not shipping to Australia.
WHEN ARE ORDERS DISPATCHED?
Orders received before 3pm Australian Eastern Standard Time (AEST) are dispatched the same business day (Mon-Fri). Orders received after 3pm are dispatched the next business day.
TIPS FOR FAST DELIVERY
Double check your address before ordering.
Couriers have 'Authority to Leave' parcels if safe. We recommend having a parcel sent to your workplace if you live in an apartment block, have a property which is not accessible to a courier or there is no safe place to leave a parcel.
If being delivered to a workplace, including the name of the business, not the shop number or level.
GOT AN URGENT ISSUE? Call Us at 07 3200 9000 during business hours Mon-Fri; or Email: firstname.lastname@example.org
WHO DELIVERS MY ORDER?
Orders are delivered by Australia Post and StarTrack. Other courier services such as Fastway Couriers and CouriersPlease may also be used for road service.
MAK Fitness will provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.
WHAT IF I LIVE OUTSIDE A MAJOR CITY OR REMOTE AREA?
If you live in a place that might not on the Australia Post Express Network eg. the Northern Territory use the Australian post website to check your area or get in touch with us directly. We are always happy to assist you with your postage needs. If you live in a Remote location we recommend allowing 3-4 business days for your order to arrive.
MAK Fitness recognises that privacy of personal information is important to individuals. We strive to ensure personal information that we collect, use, hold and disclose is to be minimal, private, correct, safe and, to the extent possible, largely in the control of the individual.
By using our website, you represent to MAK Fitness that you have read and consent to our collection, use and storage of your personal information as described in this policy. Please note that this policy is to be read in conjunction with our Terms & Conditions.
WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information is recorded in a material form or not. This document sets out our policy in relation to the protection of personal information, under the Privacy Act 1998 (Cth) the ("Act") and the Australian Privacy Principles ("APP") but does not replace or limit the requirements of the Act. The APPs regulate the handling of personal information.
TYPES OF PERSONAL INFORMATION COLLECTED
MAK Fitness collects and holds personal information about individuals for the provision of our products and services and purposes connected to those products and services. Consistent with those purposes, MAK Fitness may collect personal information including, but not limited to, your name, postal address, contact number, gender, shopping habits, device information, credit card information, date of birth or email address.
If you provide us with personal information about another person, such as when you are purchasing a gift, you warrant and represent to us that you have the authority to provide that person’s personal information to us and that we may collect that information in accordance with this policy.
HOW PERSONAL INFORMATION IS COLLECTED
MAK Fitness collects and holds the personal information that you provide us through our website, by email, in store or over the phone. This includes information that you provide to us when you use, register and make purchases on our website or sign up for our newsletter. For example, when you send an email to us or give us information over the phone, we may retain this in order to respond to your enquiry.
When you access our website or interact with us via a computer, mobile phone, smart phone, tablet, or other device we may collect personal information. For example, our website may automatically collect information such as your IP address, browser type, internet service provider, platform type, the site from which you came and the site to which you are going when you leave our website, date and time stamp and cookies that may uniquely identify your browser.
HOW PERSONAL INFORMATION IS STORED
Any information collected electronically, is stored in our systems. Any information provided on paper is collected, then entered in to our systems, with the papers being destroyed.
USE OF PERSONAL INFORMATION
The purposes for which MAK Fitness requires your personal information include:
The MAK Crew are here to ensure that you are satisfied. We want you to love and enjoy your MAK Fitness purchase. If something isn’t quite right, please let us know.
If something is deemed faulty with your purchase, we encourage all customers to contact our team before dispatching any returns. We do not issue refunds on non-faulty items. If you change your mind, based on flavour, incorrect purchase and have opened the product and would like a return due to health and hygiene we cannot accept a return on those items.
Any consumable compounds inside the use by date will not be the responsibility of MAK Fitness. If the products harden, clump or solidify with moisture. We will try our best to work with manufacturers to secure a fair outcome, however, we do not take responsibility for the ingredients, flavours and packaging defaults on items dispatched.
What if I simply changed my mind on products I purchased at full price and on sale?
If you change your mind on any purchases labelled as ‘final sale’, including MAK Fitness Warehouse sales, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.
It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at the time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty. Unfortunately, we won’t be able to guarantee your desired exchange item is in stock, so please ensure you record at least 2 products you wish to exchange for and we will do our best to assist.
Can I return my Afterpay purchase in store?
Our retail stores do not accept Afterpay returns. Please refer to the online returns policy for further details.
Can I exchange my Afterpay purchase in store?
Our retail stores accept Afterpay exchanges. If you exchange for an item that is more than the original item purchased you will not be able to Afterpay the difference as Australian retail stores do not offer the Afterpay service. The payment difference must be paid in full.
Afterpay is an interest-free payment plan option The funds for the first payment must be available on your nominated card at the time of checkout. If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. Returns for purchases made using Afterpay as the payment method can be returned via MAK Fitness online, using the returns form. When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. * If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. For more information about Afterpay terms and conditions, visit the Afterpay website.
MAK FITNESS RETURNS (THIRD PARTY WEBSITES)
MAK Fitness products purchased through Third Party Websites, are in accordance with their respective purchase policy, and as such purchased products can only be returned to their original place of purchase. Returns and Exchanges cannot be made in Australian Retail Stores and other Stockists of MAK Fitness.
If you have purchased from our MAK Fitness store on via Third Party Websites, please check to see if your item is eligible for return. Return details are listed under the payment section on the product pages of our Third Party Websites. If an item is marked as “No Returns Accepted”, the item cannot be returned for a refund, exchange or gift card (unless an item is deemed to contain a fault). If you are unsure, please don’t hesitate to contact our team at email@example.com
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount. There is no exchange of Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items is subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for a change of mind. Gift with purchases cannot be redeemed for cash and are only available at the time of purchase.
INCORRECT CUSTOMER DETAILS
Should you decide to make a purchase on a family member or friends behalf, please ensure the details listed are checked and confirmed prior to proceeding through to shipping. Our online system applies the shipping address at the customer's request and does not take liability for any returns or losses in the postal system. If your item is incorrectly addressed to an area not currently serviced within Australia your postal fee will still apply.
Upon return of the parcel, our team will contact you and allow you to pay for a further shipping surcharge for re-delivery.
Although we try our best to flag any incorrect addresses we do not hold responsibility for those item(s) shipped incorrectly by the customer. Please check the service regions prior to completion of your parcel(s).
Customers will be responsible for the return shipping and handling charges associated with any returns in the event that the customer wishes to return a product.
You will need to send the original or a copy of your invoice with your order.
In the event that your product is lost in transit, MAK Fitness will not be held liable and therefore recommends that you send all returns via Registered Post.
Please contact our team before dispatching any items to our facility to ensure we acknowledge the return.
RETURN YOUR ITEMS TO:
ATTN: Returns Department
18/160 Lytton Road
Morningside QLD 4170
Please Note: MAK Fitness will not be held responsible if there is a delay in delivery. We ask that you allow 14 business days from the day you return our package for item to be inspected.
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