Refund policy

Last updated: January 8, 2025

This Return Policy outlines the terms and conditions for returning items purchased from MAK Fitness (referred to as "we," "us," or "our"). By making a purchase, you agree to this policy. If you have any questions, please contact us at info@makfitness.com.

General Policy

At MAK Fitness, we aim to ensure you are completely satisfied with your purchase. If an issue arises, please reach out to us before dispatching any returns.

• Non-Faulty Items:
  • Refunds are not issued for non-faulty items.
  • Items opened or used cannot be returned for health and hygiene reasons, including those returned due to flavor preference or incorrect purchase.
  • Consumable items within their use-by date are not the responsibility of MAK Fitness.
  • We are not liable for products that harden, clump, or solidify due to moisture but will work with manufacturers to resolve issues wherever possible.

Online Returns

Change of Mind:

• Refunds for change-of-mind purchases will incur a 6% transaction fee and shipping costs.
• Items can be returned to your local MAK Fitness store for an exchange or gift voucher, provided:
  • Items are in their original condition, including packaging and labels.
  • Proof of purchase is provided, clearly showing the purchase was made from www.makfitness.com.au.

Final Sale Items:

• Items marked as "Final Sale" or purchased during warehouse sales cannot be returned, exchanged, or refunded unless deemed faulty.

Afterpay Returns

Returns:

• Items purchased via Afterpay cannot be returned in-store. Online returns must follow the standard return policy.

Exchanges:

• Exchanges for Afterpay purchases can be made in-store, but any price difference must be paid in full, as Afterpay cannot process additional payments.

Important:

• Late payment fees are managed by Afterpay. Refer to their terms and conditions for more information.

Returns from Third-Party Websites

Products purchased through third-party platforms are subject to their respective return policies and cannot be returned to MAK Fitness stores.

• No Returns Accepted:
  • Items marked as “No Returns Accepted” on third-party websites cannot be returned unless deemed faulty.

If unsure, contact us at info@makfitness.com.

Gift with Purchase or Promotional Items

If a Gift with Purchase was included in your order, it must also be returned in its original, unworn condition with all tags intact to qualify for a refund or gift voucher.

• No Exchanges or Refunds:
  • Gifts with Purchase or promotional items cannot be exchanged or refunded unless deemed faulty.

Incorrect Customer Details

Please verify your shipping details before completing your purchase. MAK Fitness is not responsible for incorrect shipping addresses.

• Customers are liable for return shipping and handling charges due to address errors.
• Registered Post is recommended for all returns to ensure tracking and safety.

Additional Information

• Include a copy of your invoice with any returned items.
• Allow 14 business days for your return to be inspected and processed.
• Contact us before dispatching returns to ensure proper acknowledgment.

For any further assistance, please reach out to our team at info@makfitness.com.